Delivery Policy

Applianceplus will email you with confirmation of your order details and a copy of your invoice. Please ensure you provide us with the correct email address.

Courier: For orders that have been despatched with a courier you will receive a tracking number via email. To track your item please use the Track & Trace facility available on the courier’s website.
Fliway: For orders that have been despatched with Fliway you will receive a tracking number via email. To track your item please enter the number provided into the Connote section of the Fliway website.
Direct delivery from supplier: If the unit has been ordered as a direct delivery from the supplier to you, we will not provide you with tracking information unless otherwise requested.
PO box: We are unable to deliver to a P.O Box address, please ensure you provide a physical address.

All orders must be signed for at time of delivery.

This is to ensure that we can confirm you have received the product and that it has been received in good condition. The risk of any loss and or damage to the product will pass to you on delivery and therefore, we suggest you check the product prior to signing for it. You may have the right to have the product repaired or replaced or your purchases price refunded. If the product arrives damaged, please sign the delivery docket as “damaged in transit”. Please notify Applianceplus within 24 hours of your delivery. Our aim is to ensure you are completely satisfied with your purchase.

If a product arrives damaged or is not of acceptable quality you may have access to legal remedies and rights under the Consumer Guarantees Act (1993).

We will endeavour to meet our stated delivery timeframes, however we cannot guarentee these timeframes will be met as there are a multitude of different factors that can affect delivery times. 

Standard: For all items, please allow 7-10 working days for delivery.
Rural: For rural areas please add an additional 1-2 working days.
Christmas: During the Christmas period please anticipate delays and order well in advance.
Please note: some goods may take longer to deliver if a product is not currently in stock. A staff member will contact you if this occurs.
We cannot accept responsibility for delivery failures or any delays in delivery times by our delivery network .

Please note that our delivery charges are for a drop off delivery service only and do not include stairs of any kind. If applicable, estimated delivery charges will be displayed when you complete your order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than originally estimated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.