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Large Carrier: Please allow 5-10 working days for delivery. For rural areas please add an additional 1-2 working days. For orders that have been despatched with Fliway you will receive your tracking information via email. To track your item please enter the number provided into the connote section of the Fliway website.
Supplier order: Please allow approximately 2 weeks for delivery. If the unit is listed as 'Available for supplier order' then we will order it from the supplier and then ship it out to you when it arrives.
Backorder: If something is listed as 'Available for backorder' then it is currently out of stock with both us and the supplier. In this case, someone will be in touch with an ETA as soon as possible.
PO box: We are unable to deliver to a P.O Box address, please ensure you provide a physical address.
Please note: We will endeavour to meet our state delivery timeframes however, we cannot guarantee these as there are many different factors out of our control that can affect delivery times.
This is to ensure that we can confirm you have received the product and that it has been received in good condition. The risk of any loss and or damage to the product will pass to you on delivery and therefore, we suggest you check the product prior to signing for it. You may have the right to have the product repaired or replaced or your purchase price refunded. If the product arrives damaged, please sign the delivery docket as “damaged in transit”. Please email email@example.com within 24 hours of your delivery. Our aim is to ensure you are completely satisfied with your purchase.
If a product arrives damaged or is not of acceptable quality you may have access to legal remedies and rights under the Consumer Guarantees Act (1993).
Please note that our delivery charges are for a door drop-off delivery service only and do not include stairs, installation, removal of rubbish or any other additions of any kind. If applicable, estimated delivery charges will be displayed when you complete your order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than originally estimated, in which case you may cancel the order (or any part of it) prior to completed delivery and receive a refund (if the item has been dispatched already then the refund will not include the applicable delivery charges, if the item has not been dispatched then the refund will include the applicable delivery charges) in respect of the cancelled order.
Delivery timeframes are dictated by the delivery company and they/we cannot always accommodate special delivery time requests. Delivery companies run on specific delivery time schedules for each area and therefore delivery times are at their discretion. If customers require a specific delivery time, we advise contacting us prior to placing an order so we can check with the delivery company if this is possible.